Refund Policy
A legal disclaimer
Appointment Cancellation & Rescheduling Policy
At Haines Health-Hub, we understand that plans can change. If you're unable to attend your scheduled visit, please review the following information to ensure we can continue providing timely care to all of our members.
When You Can’t Make Your Appointment
If you need to cancel your appointment, we ask that you do so as early as possible. Timely cancellations allow us to offer that time slot to another member in need of care. Missed appointments or late cancellations may result in a fee, as your provider's time has already been reserved.
Rescheduling Your Visit
If you still need care but can’t make your scheduled time, rescheduling is the best option.
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You can reschedule up to 24 hours in advance
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Call us at (240) 663-5467 to change your appointment
Canceling Your Visit
A $25 fee will apply in the following cases:
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Cancellations made within 24 hours of your scheduled visit
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No-shows (missing your appointment without canceling)
Exceptions: This fee does not apply if you:
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Have Medicare, Medicaid, or Federal Employee Health Plan coverage
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Live outside the United States
Refund Policy
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If you cancel at least 24 hours in advance, a full refund will be issued automatically to your original form of payment.
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No refund will be issued once your Haines Wellness Blueprint welcome package has been shipped.
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Once medication has been processed or dispensed, a refund will not be issued.
Still have questions? Reach out to our support team at (240) 663-5467 — we’re here to help.